The Heritage at Brentwood, managed by Life Care Services®, An LCS® Company, announced its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.
The Heritage at Brentwood is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities, community staff, food and beverage, new resident orientation, resident cost, community and grounds, and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers The Heritage at Brentwood serves 250 residents and has 260 team members.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services,” Joel Nelson, president and CEO of LCS, the parent company for Life Care Services, said. “The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve. The Heritage at Brentwood employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members and friends of residents living in independent living, assisted living or memory care communities across the United States.
For more information about The Heritage at Brentwood, visit theheritagelcs.com or call 615-564-4900.
The Heritage at Brentwood is located at 900 Heritage Way, just east of Interstate 65 and north of Concord Road.