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Franklin company helps implement safety procedures as hotels turn into isolation units

Operations management software offers health protocols, contactless service

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The hospitality industry was one of the first business sectors to feel the effects of COVID-19 in Williamson County, as the area faced mass cancellations of events from March all the way through the mid-summer. One Franklin-based company has developed a set of tools to assist hotels as they find different ways to utilize their space during this time. 

Quore, a software company that provides productivity and service tools to hotels, has worked over the last few weeks to develop a package, the Quore Aid Program, with new processes and guidelines for hotels turning their spaces into alternative medical facilities, isolation spaces, makeshift offices or just stay-cation destinations throughout the U.S. 

As COVID-19 began to spread throughout the country in March, leading to the cancellation of many events and travel plans, the Quore team realized hotels would soon benefit from a digital toolkit that would help them stay organized with cleaning efforts and allow for contactless service. 

“Not only does our platform help properties optimize operations, but it enables staff and guests to communicate with little-to-no physical interaction,” said Scott Schaedle, founder and CEO of Quore. “We’re providing a baseline of health and safety precautions each property or location needs to update to be in compliance with local and national guidelines, so each property can quickly adapt to new mandates and remain focused on its new role in ending this pandemic.” 

Richard Bradbury, vice president for strategy and alliances at Quore, said in developing this new package, the company began to look at different areas of hotel operations for which Quore could help implement a strategy: sanitation prior to guest arrival, delivery of goods to guests, contactless communication between guests and staff, reparation of broken or malfunctioning items within a room, and cleaning following a guest’s checkout. As the team thought through these processes, they consulted the guidelines laid out by the Occupational Safety and Health Administration and the Centers for Disease Control and Prevention concerning hospital cleaning procedures to come up with a set of base protocols for hotels. 

“We also acknowledge the fact that not every jurisdiction is going to have the same rules,” Bradbury said. “Quore at its base already had that capability to be flexible in how you set up your procedures and your protocols. What we’ve done is we’ve applied these new scenarios to the current situation.” 

In Williamson County, while hotels are not necessarily being used as alternative medical facilities, some are offering new deals to fit the situation. 

For example, Candlewood Suites in Franklin is offering a $79 rate for essential employees who may need to isolate themselves from their families during this time at work to limit their exposure. Additionally, Drury Plaza Hotels are offering their rooms as temporary office spaces, providing access to its WiFi network, unlimited toll-free calls, a microwave and mini fridge and more for $39 per work day, 7 a.m. to 6 p.m. 

Bradbury said he believes Quore’s software will be beneficial to any hotel in operation during this time and even after the pandemic. 

“The cleaning protocols and the interaction with staff — those not only apply today to every property, but I think they’re going to apply to hotels for the foreseeable future,” he said. “As much as people want to flip a switch and get back into their lives that they left a month ago, that’s not going to happen.” 

Schaedle expressed his hope that this platform allows hotels to safely navigate this pandemic. 

“We want to support communities across the country in their efforts to stop the spread of COVID-19 and enable our hotel customers to contribute in a safe and secure way,” he said. 

For more information on the Quore Aid Program and how to utilize it, visit quore.com/blog/quore-aid-program.

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