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Faces of Franklin: Taylor Made Smiles

Dr. Missy Burton and Courtland Burton, her husband and office manager. SUBMITTED PHOTO
Dr. Missy Burton was raised in a small town in the heart of the Mississippi Delta, surrounded by her father’s dental practice. People traveled for miles around to get their teeth worked on by Dr. James Taylor, and it was the office’s friendly nature that kept them coming back.

Today Burton models her own downtown Franklin business, Taylor Made Smiles, after the family trade she grew up in. Located just off Main Street, the doctor now hosts her own patients in the ca. 1903 home, historically revitalized to accommodate the dental practice that offers custom cosmetic services and tailored preventative care options.

“I got to see what my dad did with patients, and how much he enjoyed his time at work with them,” she said.  “And being from the small town that I am, I want to project that hospitality I learned at a young age through my office here.”

In addition to several hygienists and staff members, Burton’s husband, Court, is the office and business manager. Taylor Made Smiles is, in the truest sense, a family affair—and that’s exactly how it was intended to be when the Burtons put roots down in Franklin nearly 10 years ago.

“We want this office to be the extension of a family.  It’s all about relationship building,” Dr. Burton said. “It is a very close-knit office. I think people can feel that, because we consider our patients to be family too.

“I mean, we have patients travel to see us from all over the world. We have patients from Singapore, Brazil, Jamaica and France. Most of them have family here, but I think that says something!”

Because Taylor Made Smiles understands that many clients have predisposed hang-ups about visiting the dentist, the internal crew goes to extra lengths to ensure that individuals feel completely at ease in the former historic home.

The front room is decorated to feel like the living room that it once was decades ago, and a kid’s corner includes an X-box and PlayStation, among other games. But among the more defining attractions of the practice are the individual treatment rooms, Dr. Burton says.  In addition to each having a private space, patients are treated to aromatherapy, noise-canceling headsets, and lavender-scented eye pillows and towels.

“Our motto is ‘experience the difference.’ We’re here to break a cycle and change people’s perception of dentistry,” Burton said. “We’re pretty nurturing. If people have had bad experiences in the past, we help them through that.”

Posted on: 9/11/2013


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